SOPHIE LIVE DASHBOARD
Sophie at a glance.
Calls, conversations and handoffs. Click any chart to look closer.
Staff sign-in
Use your existing Sophie staff account. Access is checked for each customer.
Advanced filters
WEBSITE → ENGAGEMENT
Visitor activity & daily trends
Loading visitor tracking status…
Select a metric to compare it with unique website visitors. Click a day for downloads, clicks and support activity.
How these numbers are counted
Unique visitors are estimated unique browsers per Mountain Time day, using a daily anonymous cookie. Repeated visits in the same browser count once per day; totals add daily uniques, not unique people across the period. Browser privacy settings and blocking can reduce coverage. Download clicks do not prove completed downloads. Chat opens are distinct from messages sent. Support searches count interaction, never search text. Calls are an independent trend, not attributed website conversions. Test traffic is excluded.
REVIEW FIRST
How is Sophie doing?
Outcomes needing review
Click a bar to investigate
Recorded conversations
By last event date (UTC) · click to explore
Conversation details
Feed and configuration evidence
Numbers & monitoring coverage
VOICE COVERAGE
Your Sophie numbers
Live status is owner-confirmed. Measured performance stays unknown until a verified runtime feed is connected.
SUPPORT CHATBOT
Website chatbot
Waiting for authorized source data.
Daily questions (UTC)
Topics & languages
Knowledge improvement list
Suspected gaps need review. A flagged answer is not automatically incorrect. Redacted samples expire after seven days; metrics retain thirty days. Marking an item updated does not publish knowledge.
Technical checks & event history
Active findings
Deduplicated checks linked to existing support records.
Coverage & freshness
Checks older than 15 minutes are stale. Missing evidence is unknown.
Outbound alerts are disabled. The synthetic customer remains pending activation.
Routine metrics exclude transcripts and recipient details. Flagged chatbot samples are restricted to authorized reviewers.
Health by check
Interaction timeline & deployment history
A persisted record or an accepted request does not prove a completed action.